Refund policy

Return Window
We offer a 7-day return policy. You have 7 days from the date of receiving your item to request a return.

Eligibility for Return
To be eligible for a return, the following conditions must be met:

  • The item must be faulty, defective, or not as described in the product listing, and Retroid PK has been unable to resolve the issue remotely.
  • The item must be in its original condition — unused, with all original tags and packaging intact.
  • Proof of purchase (order receipt or confirmation) must be provided.

Items that do not meet these conditions will not be accepted for return.

Non-Returnable Items
We do not accept returns on:

  • Products that have been used, damaged, or scratched after delivery
  • Sale items
  • Gift cards

How to Start a Return
Contact us at hmb.storez@gmail.com or via WhatsApp at 03030471704 within 7 days of receiving your order. Do not send items back without prior approval — unapproved returns will not be accepted. Our team will provide the return address and instructions once your return request is reviewed.

Return Shipping
Return shipping costs are the responsibility of the customer. Please ensure the item is securely packaged — Retroid PK is not responsible for any damage or loss during return transit.

Refund Deductions
Approved refunds are subject to the following deductions from the original order value:

  • Delivery charges (both original and return, where applicable)
  • Admin charges: 10% of order value
  • Advance Tax: 2% of order value
  • Advance Sales Tax: 2% of order value

Refund Processing
Once we receive and inspect your returned item, we will notify you of the outcome within 2–3 working days. If approved, your refund will be processed within 10 working days via your original payment method. If more than 15 working days have passed since approval, contact us at hmb.storez@gmail.com.

Damages & Wrong Items
Please inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with photos or a video of the issue. We will evaluate and resolve the matter promptly.

Exchanges
To request an exchange, contact us first to confirm availability of the replacement item. The exchange process is as follows:

  1. Securely pack the product in its original packaging and dispatch it to the address we provide. You are responsible for the item until it is received by us.
  2. Upon receipt, we will open and inspect the parcel on video.
  3. If the item is in original, undamaged condition, we will dispatch the replacement product.
  4. If the item is found to be used, damaged, or scratched beyond what was originally reported, you will either be required to cover the applicable fee or the original item will be returned to you.

Contact
For all return, refund, or exchange queries:
WhatsApp / Phone: 03030471704
Email: hmb.storez@gmail.com
Business Hours: Monday to Saturday, 11:00 AM – 6:00 PM